Getting Gruntled at CRAFTSTEAK
Not much going on the Sin City restaurant world these days food fans, so ELV thought he’d revisit a golden oldie…and check out recent reports of less than perfect steaks and inattentive service.
How does someone as well known as ELV accomplish such an undercover mission in such a well known place? Why, by sitting at the bar of course, and squeezing himself into a salad, three vegetable dishes and a hangar steak, amidst the cacophony of a Friday night. All was going according to plan for the first twenty minutes: we were seated promptly, the waitron at the bar was most pleasant and attentive, and we were reasonably sure no one knew who we were. Then, sudddenly, we suddenly felt the warm breath and smiling visage of Executive Chef Matt Seeber over our right shoulder, and before you could say “busted over a beefsteak” our cover was blown.
How Seeber spotted us in the middle of a crowded bar on a slammed night is anyone’s guess, but his super-sleuthing led to phenomenal arugula salad with Pecorino Romano cheese and fresh pine nuts being brought to the table…and to an interesting converstion.
It seems Matt and his staff took the time to track down the ticket of the Letter of the Week author who complained of terribly-cooked steaks and a less than stellar $400 experience. Seeber personally called the disgruntled customer, discussed his complaints, and promised to make things right by him on a return visit, i.e. promised to turn him from disgruntled to gruntled, the next time they dined there.
ELV can’t think of a more conscientious and customer-friendly effort from any restaurant in recent memory, and Seeber and staff are to be applauded for caring so much, and putting their money where their mouth is.
As for our $36 hangar (from Brandt Beef in L.A.) was all that this beefy, juicy, mineral-rich cut could ever be. It’s also the best bargain on the menu, as one steak is plenty for two hungry adults. Of course it was perfectly cooked — that was ensured as soon as they figured out who we were — but looking around at other pieces of prime being paraded past, we didn’t see a leathery, overcooked one in the bunch.
As for those vegetables, they just don’t get any better in our humble burg. Nantes carrots, snow peas with fresh horseradish, roasted, sweet Maui onions dressed with Minus 8 vinegar — they were a meal in themselves and reaffirmed ELV’s oft-quoted statement that Craftsteak is a steakhouse that even a picky vegetarian can love.
Maybe our mission was a bit compromised, but nothing about our meal made us doubt that Craftsteak can bring the goods as well as any meat emporium around. If you go, even if incognito, it’s a fair bet you’ll leave more gruntled than when you arrived.
ELV’s dinner for two pictured above came t0 $124 + a $26 tip.
In the MGM Hotel and Casino
3799 Las Vegas Blvd. South
Las Vegas, NV 89109