Whatever Happened to Good Service?
Once in a while, I’m able to eat out anonymously and see how the other 99.99% live. It doesn’t happen often – I get spotted everywhere these days, even sometimes in Chinatown – but when I can sneak in and experience restaurant service the way most people do, I am, to put it mildly, appalled.
Exhibit A: A brand new Indian restaurant in downtown Las Vegas. Two visits; two head-scratching experiences. Visit number one found me as the only diner in the place. I ordered two beers off the list; they were out of both of them.
I ordered a gin and tonic. “We have that!” and everyone sighed in relief.
I placed my order…and it took for…ev…er for the food to appear.
In an Indian restaurant.
Where I was the only person in the joint.
Getting the check was as challenging as getting the food, with my waitron apparently preoccupied with all of those other people who weren’t eating there. Visit number two was even worse. The food came faster, but the waitron disappeared multiple times, again taking care of who-knows-who. (The two other people seated were as lonely as I was.) When it came time to pay, I got her attention (if memory serves) by waving my underwear and singing the Star Spangled Banner.
When I finally get the bill, it has an item on it that was ordered and never delivered. To make matters worse, after I got home I found that they double-charged my account (for the price of the entire meal – $104) after someone disappeared for another 20 minutes to supposedly “fix things.”
Exhibit B: A brand new pub-restaurant on east Charleston serving English meat pies. Two different waitresses ask me three times if I want water. Water never shows. Ten minutes go by. Finally it does and I order. The soup comes reasonably fast, but a single meat pie takes for….ev…er. (Did I mention there were only six other people in the restaurant? And three of them were already eating?)
Three different sauces were offered with my meat pie, but I got the mustard cream whether I wanted it or not.
My dirty soup plate sat in front of me throughout the meal. Only when I was ready to pay did someone ask if I’d like a water re-fill. And for all I know, those dirty dishes are still sitting there.
A menu, some water, a little attention, the check — IT’S NOT THAT HARD, PEOPLE! If you don’t know what you’re doing, hire someone who does. Or don’t open your doors until you do.