Dear Readers: ELV doesn’t know what to make of this letter (posted March 10 under the comments for L’Atelier de Joel Robuchon). On the one hand, the fellow seems to be a serious foodie. On the other, he’s describing an experience at L’Atelier that we have trouble believing: rude staff, inattentive management, and no cheese? So we at ELV leave it to you for your perusal and comments.
This is a letter that I have sent to L’Atelier du John(sic) Robuchon
I attended the above reservation at your restaurant. My partner and I, not to mention my colleague and his partner were most disappointed with the experience.
All in all, especially when the attitude of the staff member that initially attended to our seating arrangements and subsequently refused to allow us to occupy a table for 4 people that was clearly vacant we will not be recommending the restaurant to any of our colleagues.
The final straw, after being treated rudely by the front of house staff and refused seating as mentioned above, we were told that there was no cheese! No cheese in a top line French restaurant!?
By this stage we were all so frustrated and disappointed with the experience that we simply left after paying. I had in fact asked to speak to the Manager of the restaurant when the check arrived and we waited 15 minutes for the Manager to appear… to no avail.
The entire experience was most unsatisfactory, especially as we attended Gary Danko in San Francisco the very next week.. This was a fantastic dining experience and we were well treated by courteous and professional staff. Similar experience was noted at Delfina in the Mission district.
It is with regret that I write this letter to you. The night was somewhat ruined by the experience and we are not planning to return.
Seriously Peeved Paul