ELV note: The following letter outlines a common customer conundrum, i.e., exactly how should a restaurant handle a patron in distress? Our response concerns the issue of the food poisoning rather than the manners of the management, and we’ll leave it to our loyal readers to decipher/discern/decode(?) what was really going on at the hostess stand, and how things should have been handled.
Hello,
I went to Gallagher’s Steakhouse in the New York New York Casino…. wait.. Let me rephrase this so that it is clear exactly what has happened and how I plan on sharing it. I stayed in Las Vegas for additional evening to the tune of approx. $400 (hotel, extra dining, etc) to get an opportunity to try a newly learned about Steakhouse in the New York New York Casino… The wine that was recommended by Paul our server was great.. the bread was OK, but we ordered the Clams Casino, and I am sorry to say but they were horrible… disgusting and to the point that they made my girlfriend and I both sick. Literally we were both vomiting in the bathroom just outside the restaurant. I attempted to make the staff aware of the obvious isolated problem and carry about my evening, this became impossible. After vomiting in the bathroom and than making our way to a taxi and puking a few more times we made in back to the hotel where we were staying and again vomiting and feeling extremely ill. I have never gone to the length of emailing every email address that I could find relating to a restaurant, but this is how strongly I feel about this whole event.
