ELV note: This missive showed up under the comments thread for our Le Thai post of last week. Any assistance our loyal readers can give us (or our staff) in translating or interpreting it would be most appreciated.

Dear Johnny Boy,

I bet you live in Summerlin and sleep in 600 thread count unwashed for weeks sheets only because in your drunken stupor you forgot to schedule the maid to do your menial work while you get shitfaced on the house so you can later extol the virtues of the working class of which you so desperately try to assimilate with by giving glowing reviews that only pale next to your eternally white suit.

Continue reading “Letter of the Week”

Dear ELV,

How many comps do these restaurants have to give to ELV to make the book? And how many for the top ten?

Signed,

Critically Cynical Kevin

ELV responds:

Dear CCK-ster,

Some meals are comped, some are paid for by us, and some get paid for by our dining companions.

For example, Le Cirque, where ELV hasn’t paid for a meal in years, wasn’t in the Top 10 last year, and made it this year.

Figure it out for yourself, dillweed….which you could do by diligently reading this blog…and being less of a hater.

Sincerely,

ELV

ELV note: Just what is going on here? The patron describes relentless unsympathetic treatment (and a bill!); the management says they did everything they could. Who is right? Does it matter? Some people (diners especially) often go out with a chip on their shoulder. Restaurant management can sometimes be way too defensive. We are reminded of the sociological exercise when a staged event happens suddenly in front of people (lasting less than a minute), and they’re then asked to re-create/re-tell what they observed — always with severe divergence from the facts. (Lesson: perception is reality, even when it’s the wrong perception.) Without taking sides, ELV will say that he’s always found Gallagher’s to be a top drawer operation…more in keeping with the management’s version of these events. You make the call!

Hello –

Thank you all for the comments and thoughts regarding this guest experience.

As the Marketing Director for Ark Vegas, which operates Gallagher’s Steakhouse, please allow me to clarify a few things regarding this particular situation.

Continue reading “Responsive Letter of the Week”