The Mind of a Restaurant Critic

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When you like a critic, you trust his judgment not because he has a doctorate in food letters, although such things do apparently exist. He’s proved himself over a long period. You know what he likes or dislikes. You get him. Maybe you don’t always agree; but when you’re looking at getting a babysitter and maybe dropping three bills on dinner, you need to minimize risk. For that, the user reviews on Yelp are beyond useless….So there in that whirlwind of trends and fad ingredients and hype and backlash, are a few immense ancient trees, with sturdy roots and massive trunks to hew to. – Josh Ozersky

The two questions I get asked most frequently are, 1) How did you become a restaurant critic? and 2) How do you decide where to go…. and how do you critique a restaurant once you’re there?

That’s actually three questions, but for the purpose of this piece we’ll treat the last two as a single inquiry into the my machinations and methodology used when reviewing restaurants.

Regarding question #1: I’ve gone through the story of how I became a critic so many times even I am tired of telling it. The fastest explanation is best summarized by the axiom “In the land of the blind, the one-eyed man is king.” Vegas in 1994 was extremely near-sighted when it came to food, and yours truly was the only one urging our local press to wake up and smell the celebrity chefs. Thankfully, KNPR- Nevada Public Radio was hep to the idea of commentary on our burgeoning restaurant scene, and a (second) career was launched. Click here if you’re interested in some of my (now ancient) reviews.

If you’re interested in spending a few minutes inside the mind of a critic, read on.

Many ask if there is some sort of master plan in how I go about my reviewing business? A highly detailed outline of restaurants charted days, weeks, months in advance for possible exploration, delectation, and possible evisceration. In a macro sense, the first half of the year is spent scouting new territory; the middle three months (summer) is spent writing/updating EATING LAS VEGASThe 52 Essential Restaurants. Once the final copy is in around September/October, and once I weigh in on Desert Companion’s Restaurant Awards issue, I then spend a couple of months (November-December) trying to lose a few pounds (good luck with that).

On a micro-level, it’s much more ad hoc than you think — a mixture of ear-to-the-ground interest in what’s new, blended with a need to revisit old haunts to see if they’re still up to snuff.

These days my attention centers upon all the action downtown and in Chinatown. Kaiseki Yuzu just opened in its new digs on Spring Mountain Road, and another kaiseki joint is coming hot on its heels, soon to pop its doors on Decatur and SMR in the next month. Apparently there’s an udon noodle bar on West Flamingo that slipped through my attention cracks, and the just-opened ShangHai Taste needs a return since my initial visit only a few days into its run.

Such are the thoughts running through my brain at any moment.

Competing in this crowded space are sugar plums awaiting at the soon-to-open Main Street Provisions and the new Good Pie — two highly-anticipated, chef-driven joints just days away from boosting the Main Street dining scene.

And oh, by the way, someone told me to check out the food at Able + Baker brewpub, and Sheridan Su’s new concept…and isn’t it high time I gave vegetarian tacos a try at Tacotarian?

(Side joke that practically wrote itself: Me, walking past the almost-empty Tacotarian last night: “Why are there no customers in the vegetarian taco joint?” Friend of Me: “Because it’s a vegetarian taco joint.”)

Also swimming through these synapses are yearnings for return visits to tried and true favorites. I really don’t need to go back to Sage, Bardot Brasserie, Le Cirque, Bazaar Meat or Guy Savoy to remind myself how tasty they are, but their menus beckon me like the seductive song of a siren. Odysseus may have strapped himself to a mast to resist his temptations, but my only restraints are time and my waistline.

The older I get, the more I realize how my appetite for restaurants usually splinters into one of three shards when the stomach growls: there’s the curious (“I need to try check out _____)”), the complacent (“Let’s go to an old favorite”), and the conscientious (“Duty demands I revisit ______, even though I have -0- interest in doing so.”) Thus am I compelled, sometimes, to haul my ass to some far corner of the Vegas valley to check out a chef, or recheck that I either still like or loathe someplace. (It was this motivation that led me to embark on a cook’s tour of classic Las Vegas restaurants a few years ago….a trek for which my stomach still hasn’t forgiven me.)

Having decided on where, the next issue is how. As in: How do I size up the places I write about?

Before I go any further, let’s start by stating I am well aware of the subjectivity involved in judging anything that involves personal taste — be it food, fashion, music, or movies. If you like your burgers well done I feel sorry for you, but you are not wrong.

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I could argue with you that you’re not experiencing your burger’s inherent juicy, tangy, deep-roasted wonderfulness by eating it one step removed from a piece of desiccated charcoal, but if that’s how you like it, so be it. What I will do is explain that the full flavor of the meat is being shortchanged by a chef who either doesn’t know or care to lift the patty off the grill at the “right” time. In this sense, I am merely reflecting popular wisdom (and perhaps my own prejudices) about when beef tastes best.

But there are standards in cooking and restaurant operation (just as there are in music performance and movie production). All a food critic does is try to hold a restaurant to them.

All a restaurant review does is filter a consumer product through his own prism. A writer should never lose sight his own prejudices, lest the focus of the review become more about him than what is on the plate. I strive to remember this unless, of course, you are dead wrong about liking some shitty Italian restaurant, or gluten-free anything.

As for the standards I try to uphold, the criteria is much different for new v. old.

At an old favorite, I let my guard down and take a lot for granted. All I’m there for is to confirm that the place hasn’t lost its fastball.

A new joint gets the full once-over: from the lighting to the silverware to the taste of the water they pour.

How’s the greeting? Where is the greeting? Is it awkward? Polished? Sure, they might know me, but how are those three ladies right behind me addressed? Does it feel good in there? Do you get a feeling of comfort and warmth when you enter, or something more cool and aloof?

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What about the chairs? The booths? The depth of the seats? Their width? Do you stick to them? Slide off? Does the table wobble? (Iconic old eateries get a pass here; brand new ones, not so much.)

Is the design unique? (Hatsumi) DIY? (Elia Authentic Greek Taverna) Beautiful? (Lamaii, Weera Thai Kitchen) Hackneyed? ( Majordomo) Or does it fit the food? (Rao’s) (BTW: nothing gets graded on steeper curve than decor. Local joints hanging on by a thread get a lot more leeway than Strip hotels who pay millions to come up with the hideous cruise ship look (Lago), or a coffee shop/bus station (the otherwise excellent StripSteak).

Is the place too big? (Usually, yes, e.g. Mott 32) Or too small? Or poorly laid out?

Can you hear yourself think? Does the music intrude? How energized is the staff? Are they working in silent, satisfied synchronicity? (They should be.) There is a hum that great restaurants exude — it can be almost silent as in the case of a haute cuisine frog pond, or close to a cacophonous roar in some over-amplified gastropub — but you know it when you hear it, and it means the place is firing on all cylinders. (If you want to hear what I’m talking about, go to Cipriani sometime.)

What about the napkins? (Polyester? Paper? Real cotton?) The plates? How close are the tables? Does the bar serve food? Does it look comfortable doing so? Would a single diner be happy eating there? Did they spend money on the glassware, or do it on the cheap?

How uncomfortable are the bare tables? Are they naked as a design statement? Or because of an impecunious proprietor?

And while we’re at the table, how clean was it when you sat down? Still wet from a wiping? And how long has it been since those place-mats were steam-cleaned?

Does it smell like a restaurant? Or is the ventilation so good you could be in a library?

Is the staff alert? Young? Old? Happy to be there or biding their time until the Culinary Union calls? Snappily dressed or slovenly? (A staff in t-shirts can look sharp; frayed-around-the-edges formal wear is fooling no one.)

Is there an adult in charge? Or are a bunch of 20-somethings aimlessly looking for direction?

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Does that adult help with service? Busing of tables? If a table is in distress, does the manager, or another waiter offer to help, or give you that “it’s not my station, I’ll go find your waiter” look? How fast do the menus arrive? How chatty (too much or not enough) is the waiter?

Can they handle a corkscrew? (You’d be surprised how clueless some waitrons are. This is not their fault. It shows a lack of training, which shows a lack of caring….by management.)

While we’re on the subject: How seamless is the transition from water to cocktails to wine?

Then check out the least sophisticated table in the place. Are they happy? Being treated with respect? Frustrated? Acting intimidated? If the latter, how patient is the staff (or the harried bartender) being with them?

Lastly, and most importantly, is it a passion restaurant or a money restaurant? (Esther’s Kitchen is a passion restaurant; Ada’s – its offshoot – is a money restaurant.)

Then there’s the menu. Easy to read? All over the map? Too descriptive? Minimalist? Too cute? Full of cliches? Tourist friendly or gastronomically challenging? Or a little of both? Can you parse the  the food from the card before you, or will you require the assistance of a soothsayer, shaman, and a polymath’s transliteration to figure it out?

Automatic deductions for roasted beets, salmon, scallops, and chicken breasts. Bonus points for offal, strange birds, good soups and singular focus.

Believe it or not, I process most of this information in about 90 seconds.

I’ve usually filed away the answers in the Rolodex of my mind before the food even arrives.

And then it does and then it’s a whole new ballgame. But you’ll have to wait a week to hear about that process.

This is the first of a two-part article.

 

A Tale of Two Fishes

The critic’s job is to educate, not pander to the lowest common denominator.

I got into food writing to be a consumer advocate. It wasn’t to brag about my culinary adventures, or create a diary of my gastronomic life with pictures of every meal. I wasn’t interested in imposing my standards or condescending to those who didn’t measure up. As big a snob as I am (have become?), it wasn’t elitism that motivated me.

As a product of the 60s and 70s, I’ve always looked at consumer advocacy as a noble calling. As a serious restaurant-goer, I started thinking 30 years ago about a way to turn my obsession into something worthwhile for my fellow food lovers. (This was a good fifteen years before anyone used the term “foodie.”)

To put it simply, I wanted to use my experience and share my knowledge with others about where to find the “good stuff.” Still do.

In these days of Yelp, Instagram “influencers” and food blogging braggarts, it’s easy to forget the original reason behind restaurant reviewing; the raison d’être being simply to start a conversation about where best to spend your dining-out dollars.

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Without boring you with a history lesson, the first acknowledged “restaurant reviewer” was a fellow named Alexandre Balthazar Laurent Grimod de la Reynière  (pictured above, usually abbreviated to Grimod de la Reynière or simply “Grimod”) — a rather weird chap* who compiled a list of restaurants in Napoleonic Paris, to help its burgeoning middle-class choose a place to dine, at a time when eating out in restaurants was first becoming the popular thing to do.

Grimod was also one of the first to popularize the terms “gourmet” and “gourmand.” He introduced the idea of food criticism as something that “reestablished order, hierarchy, and distinctions in the realm of good taste” through the publication of texts that helped define the French food scene, back when it was the only food scene worth defining.

(Grimod ate here…at Le Grand Véfour, in Paris, in 1803)

Put another way, Grimod pretty much invented the gastronomic guidebook. While hardly a saint, he is nevertheless the spiritual patron saint of restaurant critics — the person who first influenced the tastes and expectations of restaurant consumers, and inserted a third party between the chef and the diner.

I thought about all of this when I had two meals recently: one great and one horrid, at two ends of our restaurant spectrum.

The centerpiece of each meal was a piece of fish. A flat fish to be precise. To my surprise, the frozen Asian “sole” (at the top of the page) was the more satisfying of the two. The “fresh” Dover (or so it was called) sole was horrendous. A stale, fishy, musty-mushy abomination of seafood that only a landlubber sucker could love.

The frozen Asian fish cost $26. The “Dover” sole, $70.

The better fish dish was the culmination of a great meal at a relatively unsung neighborhood restaurant — Oh La La French Bistro. Its counter-part ended what was supposed to be a big deal meal at an “exclusive” Strip restaurant helmed by celebrity chef Michael Symon. (In reality, it’s a branding/management deal using the Symon name. The hotel owns and runs the restaurant.)

Before we address the failure of that fish, let us first sing the praises of Oh La La. Tucked into a corner of a strip mall smack in the middle of Summerlin, Richard Terzaghi’s ode to casual French cooking is a gem among the zircons of west Lake Mead Boulevard.

My contempt for Summerlin is well-known (it being the land of million dollar homes and ten cent taste buds), but there’s no disdain for the faithful French recreations put out by Terzaghi, at lunch and dinner, at very fair prices.

(Straight from Paris to Summerlin)

At Oh La La the service is always fast and friendly, the wine list simple, pure and approachable. The bread is good, the foie gras terrine even better. OLL might also have the best steak tartare (above) in town — its combo of gherkins, mustard and onions hits a flavor profile that takes me straight back to Le Train Bleu in the Gare Lyon.

Winners abound all over its menu: frisee salad “La Lyonnaise”, escargot, prawns “risotto” with Israeli couscous, steak frites, mussels, endive salad, great French fries and simple, satisfying desserts, all of them faithful to the homeland without a lot of fuss. And whenever they post a special — be it a seasonal soup or a lamb stew — I always get it and I’m never disappointed.

Contrast this to the “secret” hideaway that is Sara’s — a “curated dining experience” in a “luxurious secret room” where we were told more than once you had to make reservations weeks in advance. The entrance to it is behind a semi-hidden door at the end of the bar at Mabel’s BBQ.  I have no idea where all that “luxurious” curation occurs, but from my vantage point, it looked no fancier than a run-of-the-mill steakhouse. As for the meal being “curated” all I can say is, at this point in my life, when I hear words like that, I start looking for the Vaseline.

(Pro tip: Rather than buy into all the faux exclusivity, skip the secrecy and stay in Mabel’s for some smoked ribs. Your wallet will be heavier, and your tummy a lot happier.)

(Squint real hard and you’ll see the brown butter. Counting the capers is easy.)

The shittiness of the fish wouldn’t have bothered me so much if the rest of the meal at Sara’s had been up to snuff. But the menu was nothing more than one over-priced cliché after the other (caviar, “Truffle Fried Chicken”, lobster salad, duck fat fries, crispy Brussels sprouts, etc.) at least half of which wouldn’t pass muster at the Wynn buffet.

Truffles were MIA in the rudimentary fried chicken, the forlorn caviar presentation looked like it came from a restaurants 101 handbook, and the rubbery lobster salad tasted like it had been tossed with sawdust.

Memories are also vivid of gummy pasta with all the panache of wallpaper paste, and some heavily-breaded, by-the-numbers escargot.

That the joint considers it groovy (or oh-so celeb cheffy) to begin your meal with a giant crispy, smoked beef rib (as an appetizer no less) is also a testament to the “if it’s good for the ‘gram, it’s all good” mentality of this place. Appearances being everything these days, you know.

But when the fish hit the table, I hit the bricks. It may appear appetizing, but looks can be deceiving. It was bred for beauty not substance (that appearance thing again), and calling it simply “fishy” would be an understatement. It was either stale or freezer-burned (or both), and came with zero brown butter and exactly two capers atop it. It wasn’t overcooked but it should have been — a little more heat might’ve killed some of the smell. All this and less for $70…at a supposed “upscale, exclusive” dining enclave in the Palms.

“Who are they fooling with this shit,” was all I could think to myself.

After three straight awful dishes, I had had enough. “This place is terrible!”, I bellowed to all within earshot. I then threw my napkin down, and stormed out — the first time in this century I’ve done so. Being a keen observer of human nature, the solicitous manager sensed my displeasure and followed me outside. He couldn’t have been nicer or more professional, but the damage was done.

What ensued was a polite conversation best summarized thusly:

Me: Does anyone here actually taste this food, or are you just content to rip off tourists who’ll buy anything?

Him: Thank you for your concerns, sir, I’ll pass them along to the kitchen.

At first, I agonized about how to handle this abysmal experience: Give them another try? Rip them a new one on social media? Forget about it altogether?

Then, I remembered why I got into this business. It was for you, dear reader. To help you eat better, spend wiser, blow the trumpet for good places and expose the bad.

Just like good old Grimod.

For twenty-five years I have maintained a personal code that excludes the little guy from my withering gaze — but treats the big boys on the Strip as fair game.

Sara’s is fair game.

You have been warned.

(My meal at Oh La La was comped but we left a huge tip. A foodie friend picked up the tab (whatever it was) at Sara’s.)

OH LA LA FRENCH BISTRO

2120 N. Rampart Blvd. #150

Las Vegas, NV 89128

702.222.3522

https://www.ohlalafrenchbistro.com/

SARA’S

Palms Hotel – Inside Mabel’s BBQ

702.944.5941

https://web.palms.com/saras.html

<<<<<<<<>>>>>>>

* Grimod once faked his own death and threw a funeral party for himself to see who would show up. On another occasion, he dressed up a dead pig as a person and sat it at the head of a table at a fancy banquet he was throwing. His used a mechanical prosthesis to eat and write because, depending upon who you believe, he was either born with deformed hands or (as he liked to explain), pigs chewed off his fingers as a young child.

(The world’s first restaurant guide)

 

 

Dim Sum Dilemma

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What should you do about mold on your food?

To complain or not complain? That is the question.

And does it matter whether you’re in a Chinese restaurant (where they may or may not speak English that well) or a less “foreign” one?

Allow me to explain.

Here’s the scenario:

You’re driving to Los Angeles.

Part of your tradition is always to stop in the San Gabriel Valley (Monterey Park, Alhambra, etc.) for some dim sum fun.

You’ve been doing this since 1991 — decades before Instagrammers and Yelpers discovered the place, and long before Jonathon Gold made it cool to go there.

In other words, you know what to expect: huge, open rooms, packed with Asian families of all stripes, and rolling carts (or menus) filled with a mind-blowing assortment of small bites, steamed, fried, and baked goodies straight from the Cantonese playbook.

You also know that kitchen hygiene can be a rather flexible concept in certain Asian restaurants. But no matter, the food is usually spectacular (especially compared with the meager dim sum offerings of Vegas), so you look past these shortcomings.

Every time you come to the SGV, you try to hit a new joint. On your last trip you made it to Sea Harbour and it was spectacular.

This time, you decide to try a place that’s received some buzz called Lunasia Dim Sum House.

You get up early so you can get there when it opens, because these places get nuts around lunch time, especially on weekends.

You’re super excited (and starving) when you drive up, especially when you score a parking spot right in front of it.

Right away, you see it checks all the boxes:

Giant crowded room full of Asians – check

Fish tanks brimming with crabs and other creatures of the sea – check

Smells like soy, steam, shrimp, and Shanghai – check

People scurrying about with trays full of delicious looking dumplings – check

Everyone smiling as they stuff their maw with har gow, shu mai, don tot, and char siu bao – check

Chopsticks flying across tables in a pitched battle for the last bite — check

All of this gets you very excited. But then, just to pee in your cornflakes, The Food Gal® — a clean freak but also someone with (slightly) bendable standards when it comes to certain, hyper-delicious Chinese food — notices the sign on the front door:

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“Are you sure you want to go here?” she asks. But you are undaunted — you wade right in, confident it was simply the kind of misdemeanor that would fade from consciousness as soon as your table was swamped by a tsunami of dim sum umami.

And it did, and for a while, it was.

For a while, you were transported by golf ball-sized sui-mai:

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Concupiscent spicy clams:

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Sticky/terrific/thick/sausage/turnip cake:

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…and delectable don tot:

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It wasn’t the best dim sum we’d had by a long shot. But it hit the spot, even if it fell short of Elite, Ocean Star or Sea Harbour excellence.

As you know, dim sum can be a willy-nilly eating experience. Everything shows up in random order, and you might find yourself slurping a beautiful almond milk-puff pastry sweet soup — or those warm-from-the-oven Macao-style custard cups — before you’re done with the savories. No matter, when it’s all good, it’s all good.

Right up until it isn’t.

Because of that delicious chaos, sometimes you circle back to a savory after a sweet. Which is what we did with these peppery stuffed peppers:

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They were hot — that innocuous-looking black pepper sauce was a scorcher — but they were also real good, so you want to tackle one more before pushing away from the table.

Big mistake.

One bite and you know something is wrong. Where before there was pillowy minced shrimp on bright green, herbaceous pepper, now there is an moldy, old, damp and musty taste in your mouth. The textures are still right, but the aftertaste is of dank cardboard — as if you’d just licked a fuzzy petri dish.

It turns out you had.

Tearing the top off of the pepper, there was the culprit: staring at you like a fungal funhouse of funky mold — the kind you grow in labs, the kind vegetables grow by themselves when they’re left too long to their own, organic devices:

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Is this a cardinal sin for a restaurant? Not really. But it shows a certain sloppiness. The kind that gets a “C” grade from the health inspector.

Does it give your wife a gigantic “I told you so”?

Of course it does. And she ain’t lettin’ you forget it for a long time to come.

Was it worth pointing it out to the management? Ah, there’s the rub and the dilemma.

Would it have resulted in them taking $7.88 off the bill? Maybe, but only after discussions, delays and sideways glances, and having to convince them you weren’t trying to get a free meal out of the ordeal.

There might also be debate over what it was. No restaurant is going to willingly admit it serves moldy food, so you’d have to be ready for an argument…an argument that could be won if they’d take a bite out of that musty-dusty pepper….which, most assuredly they would not.

Then you have to consider: will your complaint cause them to clean up their act?

Probably not. If the “C” grade didn’t do it, showing them some fungi fuzz tap dancing on their produce won’t.

So you pay the bill in silence….all $76.28 of it.

But you won’t be back, even though you were probably never going to go back anyway. And now your California food fantasies are a little less fanciful. There is no dim sum Santa Claus in San Gabriel, and you’ve learned no matter how rave-worthy some of it is, some of them are cutting the same corners as everyone else.

And it’ll be a cold day in hell before your wife lets you walk into another low-rated restaurant.

(Sigh)