ELV note: Just what is going on here? The patron describes relentless unsympathetic treatment (and a bill!); the management says they did everything they could. Who is right? Does it matter? Some people (diners especially) often go out with a chip on their shoulder. Restaurant management can sometimes be way too defensive. We are reminded of the sociological exercise when a staged event happens suddenly in front of people (lasting less than a minute), and they’re then asked to re-create/re-tell what they observed — always with severe divergence from the facts. (Lesson: perception is reality, even when it’s the wrong perception.) Without taking sides, ELV will say that he’s always found Gallagher’s to be a top drawer operation…more in keeping with the management’s version of these events. You make the call!

Hello –

Thank you all for the comments and thoughts regarding this guest experience.

As the Marketing Director for Ark Vegas, which operates Gallagher’s Steakhouse, please allow me to clarify a few things regarding this particular situation.

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