Ed. note: The following letter is self-explanatory. It was sent approximately a week ago:
I have taken my time in composing this to allow my emotions to subside, and so I could relay my thoughts with a minimum of rancor.
To refresh your recollection: a group of 9 of us recently had a special dinner at MAG, composed for us by Vincent Pouessel. The meal consisted of a multitude of courses and wines, all served over several hours to two separate tables – one a four-top, the other a five-top. Our party was comprised of Las Vegas locals, including a vendor of your restaurant, who have all been to your restaurant numerous times. (I myself have been to Mon Ami Gabi dozens of times over the years, and have been a big supporter – both on my traditional and social media platforms.)
Having been such a supporter for so long, the last thing I expected at the end of the meal was to be clipped by the restaurant like we were a pack of clueless conventioneers.
When the bill came, it broke down (approximately) as follows:
20% tip (on both the food and wine)
4% “event fee”
$60 corkage fee on two bottles
Leaving aside the wine (and Strip wine prices) – some of which wasn’t opened, and $342 of it (the Port) was poured as we were leaving and hardly touched — what you did with the rest of the bill teeters somewhere between the inhospitable and the unconscionable.
This is not to criticize the food or the service, both of which were stellar and made for a great evening. We weren’t looking for any freebies, but neither were we expecting to be squeezed with the extra “fees” and automatic 20% tip on Strip-priced wines. (Nowhere I know of is it considered customary to leave a 20% tip on the total bill, including wine, no matter how much the restaurant and its waiters wishes it were so. No one in our party was told this 20% surcharge would appear on wine that was already marked up by 300%.)
For the record, I’ve brought bottles of wine to your restaurant(s) on multiple occasions (or been with others who have) and have never been charged corkage. But please don’t think this is about the sixty bucks – no one in our party cares about $60 – what we care about was being taken advantage of, to the tune of those last three items above. And that’s just what happened.
No doubt there is a “company policy” defense to justify these charges, but the sad fact is, this sort of “hit ‘em hard” pricing behavior is all too common in Las Vegas…and one of the reasons locals are so disdainful of the Strip.
But on one level I must thank you. Seeing how you operate when a customer lets his guard down, gave me some additional insight (as if any was needed) into the meretricious minds of corporate restaurants. Silly me, I thought being a local (and being me) might spare my party from being treated like a bunch of pigeons to be plucked.
I understand that this happens to tourists — a sad but true fact when people are reduced to numbers — I just never thought it would happen to me. I’m not looking for apologies or explanations. What I seek are restaurants who don’t make a mockery of the words “hospitality” in their lust for profits. Like I said: silly me.
It is only out of respect for your executive chef that I haven’t made a bigger deal out of this. It is out of respect for myself (and my followers) that you won’t be seeing me at Mon Ami Gabi again.